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Clear Answers
We know that choosing the right academic partner for your child is a big decision. Here's clarity on the questions parents and students ask us most.
Frequently asked
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We've gathered the questions parents ask us most often. If yours isn't answered here, book a free call and we'll walk you through it.
What qualifications do your tutors have?
Every tutor holds relevant qualifications and real teaching experience, and each one goes through a thorough screening process before working with students.
How do you customise lessons to suit each student's learning needs?
Every student's strengths, weaknesses and goals are assessed at an initial consultation, and lessons are then built around a personalised plan from there.
What is your cancellation policy?
A replacement class is offered for any missed session, so your child's learning stays consistent.
How often should my child attend tutoring sessions?
Most students attend one to two weekly sessions as part of a longer-term journey, with the programme tailored to their age, goals and learning needs.
Do you offer group tutoring sessions?
Yes — small group sessions are available at a more affordable rate, with numbers kept low so attention stays personal.
What year groups and levels do you cover?
We work with KS2, KS3, GCSE and GCSE resit students, tailoring the structure, pace and exam technique focus to whichever stage your child is at.
What is the Excel Learning Hub?
It's a library of prerecorded teaching lessons that comes free with every programme, so students can revisit topics or catch up on extra practice anytime alongside their weekly sessions.